Question 1

How can I contact VOLEX?

Accepted Answer

WhatsApp: +201002126140. For project enquiries and consultations: contact@volex.agency. For cooperation and partnerships: team@volex.agency.

Question 2

What is the consultation email?

Accepted Answer

Email contact@volex.agency with your objective, website if available, and preferred contact method. Do not include passwords or payment details.

Question 3

What is the cooperation email?

Accepted Answer

Use team@volex.agency for partnerships, suppliers, recruitment and cooperation proposals. Include your role, relevant work and the proposed collaboration.

Question 4

Can I contact you directly on WhatsApp?

Accepted Answer

Yes. Open https://wa.me/201002126140 to start a direct conversation. The link opens WhatsApp; it does not send a message until you send it yourself.

Question 5

What are your business hours?

Accepted Answer

Our standard communication window is Monday–Friday, 09:00–17:00 Africa/Cairo, excluding notified holidays. Appointment availability is published separately and is subject to confirmation.

Question 6

Where is the agency based?

Accepted Answer

VOLEX provides remote services. No public office address or walk-in location is currently listed. Arrange any in-person requirement with contact@volex.agency before travelling.

Question 7

Do you work with international clients?

Accepted Answer

Yes, enquiries from international clients are welcome. Project language, time-zone overlap, currency and any regional requirements are agreed in the proposal. Public offer prices are in USD.

Question 8

Is there a guaranteed response time?

Accepted Answer

There is no universal guaranteed response-time SLA. We handle enquiries during business hours; any contracted support response targets must appear in your signed scope. WhatsApp is available for direct contact.

Question 9

What does digital transformation include?

Accepted Answer

We map one business process, identify bottlenecks, prioritise improvements and scope the integrations and software needed. A discovery session defines measurable acceptance criteria before implementation.

Question 10

What does AI and automation include?

Accepted Answer

Automation Sprint starts at $900 for one workflow across up to two supported systems, with validation, failure handling, logs and handover. AI features use approved information and explicit permissions; model usage and paid tools are separate.

Question 11

What does web design and development include?

Accepted Answer

Web Launch starts at $1,800 for up to five responsive page templates in one language, a contact form, technical SEO foundations, analytics setup, two revision rounds and handover. Hosting, copywriting, translation and ecommerce are separately scoped.

Question 12

What does custom software development include?

Accepted Answer

Product MVP starts at $5,400 for one core workflow, up to six screens, authentication, one user role and one integration. Discovery fixes the acceptance tests and delivery milestones. Larger or regulated systems require a separate proposal.

Question 13

What does performance marketing include?

Accepted Answer

We can scope campaign setup, tracking, creative testing and reporting after reviewing your offer and channels. Advertising spend is paid separately. We do not promise a fixed ROAS, revenue, ranking or sales result.

Question 14

What does social media and content work include?

Accepted Answer

Social graphics are included in the design queues. Content strategy, copywriting, posting, community management and paid promotion require an explicit additional scope. You approve brand-sensitive content before publication.

Question 15

What does brand identity and design include?

Accepted Answer

Design Queue is $629.10/month for one active request; Design Studio is $1,079.10/month for two. Requests may include brand assets, social graphics and web layouts. Editable files and Arabic/English layout support are included; each task gets its own estimate.

Question 16

What does video and motion production include?

Accepted Answer

Video and motion work is quoted by duration, style, source footage, formats and revision rounds. It is not included in the design subscription by default. Music, stock footage, actors and licensed assets require agreed usage rights.

Question 17

What information helps start a project discussion?

Accepted Answer

Share your business objective, audience, current website or process, essential features, target launch window, budget range and decision-maker. A short brief is enough to start; confidential access is not required.

Question 18

Do I need technical expertise to discuss my project?

Accepted Answer

No. Describe what people need to do, what currently fails and what a useful result looks like. We translate those needs into scope, options and acceptance criteria in plain language.

Question 19

What does MVP mean?

Accepted Answer

An MVP is the smallest useful release that tests a core business assumption with real users. It includes the essential workflow and appropriate security and reliability; optional features can follow after evidence of demand.

Question 20

How can I describe the business objective?

Accepted Answer

Describe the current baseline, the user action you want to improve and the measurement period. For example, reduce manual processing time per request. Goals guide implementation; they are not guaranteed financial results.

Question 21

How do I distinguish essentials from optional features?

Accepted Answer

An essential feature is necessary for the main user journey, safety or acceptance criteria. Rank the rest by expected value and effort. Put later ideas in a backlog so they do not silently change the agreed scope.

Question 22

Should I share examples of websites I like?

Accepted Answer

Yes. Share links and explain the specific navigation, content, layout or interactions you like. References guide direction; we do not copy another company's identity, confidential systems or protected assets.

Question 23

How can I describe a problem in an existing system?

Accepted Answer

Provide reproduction steps, expected and actual behaviour, device/browser, frequency and redacted screenshots. Never include client records, access tokens or passwords in a public assistant message.

Question 24

How should I describe required integrations?

Accepted Answer

List each system, the data to move, direction, frequency, available API documentation and who controls access. Include expected failures and reconciliation needs. Integration feasibility is checked before committing a fixed scope.

Question 25

How much does a consultation cost?

Accepted Answer

A 20-minute discovery call is free. A 45-minute technical audit is $90 USD. The audit fee is credited once against a project commissioned within 30 days. Availability and any paid booking are confirmed before payment is requested.

Question 26

How is a project priced?

Accepted Answer

Web Launch starts at $1,800; Automation Sprint at $900; Product MVP at $5,400. Design Queue is $629.10/month and Design Studio $1,079.10/month. Final project pricing follows a written scope, deliverables, exclusions and acceptance criteria. Quotes are valid for 14 days.

Question 27

Is there a minimum project budget?

Accepted Answer

Published entry points are $900 for one automation workflow, $1,800 for a website and $5,400 for an MVP. Smaller corrections can be assessed individually; there is no invented universal minimum for every service.

Question 28

What currency is used and are taxes included?

Accepted Answer

Public prices are in USD and exclude applicable taxes and separately approved third-party costs. Your written invoice identifies currency, tax treatment, legal supplier details and the payable total before payment.

Question 29

Can payments be split into milestones?

Accepted Answer

The default fixed-project schedule is 40% at agreed kickoff, 40% at the review milestone and 20% at accepted handover. Each milestone and its acceptance criteria appear in the proposal. Subscriptions are billed per agreed monthly cycle.

Question 30

Are hosting and licenses included?

Accepted Answer

Hosting, domains, paid stock, advertising, model usage and third-party subscriptions are separate unless the written proposal explicitly includes them. We identify recurring charges and account ownership before you commit.

Clear Directives. Verified Operating Policies.

ESSENTIAL & HIGH-IMPACT POLICIES

How do I book an architectural consultation?

How are projects and sprint packages priced?

Can I communicate directly via WhatsApp?

Who owns the codebase and digital design assets?

Inquire Directly with Agent GENE

Operational Directive Repository

How can I contact VOLEX?

What is the consultation email?

What is the cooperation email?

Can I contact you directly on WhatsApp?

What are your business hours?

Where is the agency based?

Do you work with international clients?

Is there a guaranteed response time?

What does digital transformation include?

What does AI and automation include?

What does web design and development include?

What does custom software development include?

What does performance marketing include?

What does social media and content work include?

What does brand identity and design include?

What does video and motion production include?

What information helps start a project discussion?

Do I need technical expertise to discuss my project?

What does MVP mean?

How can I describe the business objective?

How do I distinguish essentials from optional features?

Should I share examples of websites I like?

How can I describe a problem in an existing system?

How should I describe required integrations?

How much does a consultation cost?

How is a project priced?

Is there a minimum project budget?

What currency is used and are taxes included?

Can payments be split into milestones?

Are hosting and licenses included?

Which payment methods are actually available?

What are the refund and invoicing policies?

How long does delivery take?

What are the delivery stages?

How can I follow project progress?

How many revision rounds are included?

What happens if the scope changes?

How are quality and acceptance tested?

Can an existing website be improved without a rebuild?

What happens after launch?

Do you sign an NDA?

Who owns the code and design?

Will I receive source files?

How are third-party licenses handled?

What are milestone acceptance and termination terms?

Is there a post-delivery defect warranty?

Can my project be published in your portfolio?

Which document defines the final commitments?

What data does the platform collect?

Who can access my project files?

Is my data used for AI training?

Do you store audio or conversation transcripts?

How can I request deletion or export of my data?

How long is data retained?

How should I share sensitive credentials with the team?

How can I report a security issue?

How do I request or book a consultation?

How long is a consultation and what types are offered?

Are appointment times shown in my time zone?

How do I know my appointment is confirmed?

Where can I find the meeting link?

How can I reschedule?

How can I cancel and what is the late or no-show policy?

How should I prepare and what will the consultation deliver?

Do I need an account to read the FAQ?

How do I create an account and sign in?

How do I reset my password?

What should I do if the verification email does not arrive?

How can I invite a colleague to my company workspace?

Why is my project information missing?

Can I access my workspace from another device?

How do I change language and time-zone preferences?

Clear Directives.
Verified Operating Policies.

Clear Directives.
Verified Operating Policies.