VOLEX / Service terms
Working together: service terms
Last updated: 22 September 2026
A clear scope and written commitments before work begins.
1. Scope and written agreement
VOLEX offers design, development, automation and consultation services against a written scope. The proposal and service agreement identify the supplier and client, deliverables, exclusions, schedule, acceptance criteria and payment. This page explains the standard approach; it does not automatically amend an existing contract or displace applicable mandatory rights. The pricing page describes offers available to request; work begins after scope, capacity and the agreement are confirmed.
2. Prices, proposals and payment
Published prices are in USD before applicable taxes and approved additional charges. “Starting at” refers to the offer's defined scope, not a fixed price for every project. Proposals are valid for 14 days unless stated otherwise. The standard project schedule is 40% at agreed kickoff, 40% at the review milestone and 20% at accepted handover. Follow a verified invoice identifying the total, supplier and payment method. Displaying a price does not mean card checkout is enabled, and this page does not automatically charge you.
3. Design subscriptions
Design Queue allows one active task and Design Studio two. Requests and revisions may be queued during an active cycle; this does not mean unlimited daily output or simultaneous delivery of every request. Each task receives an estimate and agreed priority. Subscription and renewal follow the agreed payment arrangement; visiting the site does not authorise automatic billing. Request cancellation before the next cycle to stop renewal, while the current agreed cycle remains available. Scope and turnaround differ from competitors; the published 10% comparison concerns specific dated monthly list prices only.
4. External costs and scope changes
Hosting, domains, licensed assets, advertising, model usage and third-party subscriptions are separate unless explicitly included. The agreement identifies account ownership and responsibility for each cost. New features and direction changes, their costs and schedule effects require a written adjustment; the assistant cannot approve a commercial change on either party's behalf.
5. Consultations, rescheduling and cancellation
Discovery is 20 minutes and free. A technical audit is 45 minutes at $90 for one focused issue; it does not include full implementation or an open-ended audit. The audit fee is credited once against the subtotal of a project commissioned within 30 days. A request or temporary hold is not confirmation; the appointment must be confirmed with its time zone. Free discovery can be cancelled without a fee. Paid consultation cancellation or rescheduling at least 24 hours before start qualifies for a full refund or reschedule. Late cancellations and no-shows are reviewed individually. If VOLEX cancels, you may choose another slot or a refund.
6. Delivery, review and quality
Dates follow review of scope, dependencies, content and available capacity. Fixed project milestones include 2 consolidated in-scope revision rounds. Deliverables are checked against written acceptance criteria and specified devices and measurement conditions. Defects against accepted scope reported within 30 days of acceptance are corrected without a new development charge. This excludes new features, third-party outages and unauthorised modifications. Performance and accessibility targets are defined and tested for the project; this page makes no universal score, standards-conformance or sales-outcome guarantee.
7. Ownership, confidentiality and publication
After payment for the relevant deliverables, bespoke work rights and agreed source files are transferred as specified in the agreement. Pre-existing tools, open-source libraries and third-party assets retain their licenses and exceptions. An NDA can be agreed before confidential materials are exchanged; the executed agreement defines its obligations. Publishing your project in the portfolio requires written permission and agreed attribution, excluding private information.
8. Ending an engagement, invoices and refunds
Ending a project records completed and pending work, access handover and any outstanding balance. Undelivered prepaid work is reviewed for refund under the agreement and applicable mandatory rights; we do not label every payment nonrefundable. Send the invoice or project reference and reason to contact@volex.agency. Recording a request does not prove a refund was executed; the review outcome and actual payment are confirmed separately.
9. Accounts, assistant and permissions
Use your own account and do not attempt to access unauthorised records. Supply materials you are entitled to use, and avoid harmful files or unnecessary secrets. The assistant explains published content and may show authorised account information through protected tools; a chat message does not authorise a contract, price or financial approval change. Review and confirm any protected action in its interface. Voice is optional and can be stopped; an unavailable external provider does not become a simulated success confirmation.
10. Support and updates
The standard communication window is Monday–Friday, 09:00–17:00 Africa/Cairo, excluding notified holidays. There is no universal 24/7 support or guaranteed response-time commitment; additional arrangements must be written into the agreement. General offer terms may be updated for future engagements without silently changing an existing agreement. For consultations and issues use contact@volex.agency or WhatsApp +201002126140; for cooperation use team@volex.agency.